Choosing the right equipment depends on your specific needs, health condition, and daily lifestyle. My eSolution support team will work with your health care provider to provide all neccessary information needed to make an informed decision. Here’s how we can support:

•⁠ ⁠Consultation with Your Healthcare Provider ; They can assess your condition and recommend the most appropriate device for safety, comfort, and functionality.

•⁠ ⁠Use Our Product Guides; Our website features detailed product descriptions, sizing charts, and comparison tools to help you make an informed choice.

•⁠ ⁠Speak with Our Experts; Our knowledgeable team is available to guide you through the selection process and answer any questions about features, compatibility, or insurance eligibility.

Still unsure? Contact us at Support@myesolution.com or call at 1-409-797-6588, and we’ll be happy to walk you through your options and recommend a device that’s right for you.

At My eSolution, we do our best to help you get you the healthcare and wellness equipment you need funded by insurance. To qualify, your insurance provider must determine that the equipment is medically necessary; meaning you have a condition that requires its use as part of your treatment or daily care.

Coverage and documentation requirements vary between insurance plans, but rest assured: our team brings combined experience in the healthcare and wellness equipment industry and will guide you through each step of the process.

If you’re interested in pursuing insurance coverage, feel free to contact us directly. We’re here to help you understand your options and support you in gathering the necessary information.

Typically, a doctor’s prescription, certificate of medical necessity, and insurance policy details are required. Our team will guide you through the documentation process step-by-step.

Delivery times can vary depending on the type of equipment, your location, and whether your order is being processed through insurance or paid directly. These processes are often outside of My eSolution direct control and may take some time.

•⁠ ⁠For cash or private-pay orders, most in-stock items ship within 3–7 business days.

•⁠ ⁠For orders going through insurance, delivery may take longer due to medical documentation requirements, prior authorizations, and approval timelines set by your provider.

Our team is committed to informed you throughout the process and provide estimated delivery timelines once your order is placed. If you need your order status update at any point, do not hesitate to contact us directly we're happy to help.

If or when your equipment needs repair, we’re here to help. The process depends on how your equipment was purchased:

•⁠ ⁠If purchased through our store and Under warranty: Please contact our customer support team with your order number, a description of the issue, and photos or video if possible If your product is still under manufacturer warranty, we’ll coordinate with the manufacturer warranty repair or replacement according to the manufacturer's terms and get your equipment repaired as quickly as possible.

•⁠ ⁠If covered by insurance: Repairs may need to be authorized by your insurance provider. Our team can guide you through the necessary steps and paperwork.

To get started, reach out to us at Support@myesolution.com or call at 1-409-797-6588. We’ll assess your situation and guide you through the next steps."